Henderson, Texas (August 2, 2024) — UT Health Henderson is among the best hospitals nationwide for nurse communication, according to Becker’s Hospital Review.
Becker’s compiled a list of 418 top hospitals for nurse communication in each state using Hospital Consumer Assessment of Healthcare Providers and Systems data from the Centers for Medicare & Medicaid Services (CMS), and UT Health Henderson is among the hospitals 39 listed for Texas.
“Nurse communication is a critical aspect of patient care that significantly influences patient outcomes, satisfaction and overall healthcare experience,” said UT Health Henderson CEO Mark Leitner. “At UT Health Henderson, our nursing staff is dedicated to maintaining open lines of communication, ensuring patients and their families are well-informed and involved in their care plans.
CMS shares 10 Hospital Consumer Assessment of Healthcare Providers and Systems (HCAHPS) star ratings based on publicly reported HCAHPS measures. The nurse communication star rating combines data from three HCAHPS survey questions and summarizes how well patients feel that their nurses explained things clearly, listened carefully to the patient, and treated the patient with courtesy and respect. The star rating is based on survey data collected from hospital patients between July 2022 and June 2023.
“Our team understands that clear and compassionate communication is a cornerstone of quality patient care,” said UT Health Henderson Chief Nursing Officer Krissy Chastain. “Our nurses take pride in making sure that every patient interaction is handled with the utmost care and professionalism.”