UT Health East Texas remains in-network with Aetna today. However, if a new agreement is not reached, some Aetna members may see changes to their in-network access on the dates listed below. These dates apply only to the listed physician group segments and facilities. All other facilities and physician group segments remain in-network until later dates.
Current termination dates
Current termination dates under the agreement are:
- Oct. 1: UT Health North Campus Tyler Physicians Agreement
- Nov. 1: UT Health Tyler, UT Health Jacksonville, UT Health East Texas Rehabilitation Center and UT Health North Campus Tyler
Because the agreement has different effective dates, a patient’s coverage may vary by service or location. Physician or clinic-based care billed through the UT Health North Campus Tyler Physicians Agreement may be out-of-network beginning Oct. 1, while the listed hospital facility services remain in-network until Nov. 1.
Patients with questions about their network status should contact their provider’s office. We recognize the disruption this could create and will work to support a smooth transition of care, if needed.
What Aetna members should know
- Access to emergency services at our facilities at in-network rates will not be impacted. Insurance companies are required to cover emergency services at in-network rates.
- Aetna members should contact Aetna using the number listed for members on the back of their insurance card to learn whether they qualify for continuity of care services or have other out-of-network benefits under their plan. Ask Aetna to work with UT Health East Texas to protect in-network access to the care they need from the providers they know and trust.
Aetna members concerned about their current health plan should consult their employer or insurance broker to discuss other health plans that include UT Health East Texas as in-network. A full list of in-network plans is available at uthealtheasttexas.com/insurance.
Frequently asked questions
You may have a health insurance plan with Aetna Health and recently received care from UT Health East Texas. We want to make you aware of possible changes to in-network access if a new agreement is not reached.
UT Health East Texas remains in-network with Aetna today. However, if a new agreement is not reached, some Aetna members may see changes to their in-network access on the dates listed below.
The current termination dates under the agreement are Oct. 1 for services billed through the UT Health North Campus Tyler Physicians and Nov. 1 for care delivered at these facilities: UT Health Tyler, UT Health Jacksonville, UT Health East Texas Rehabilitation Center and UT Health North Campus Tyler. All other facilities and physician group segments remain in-network until later dates.
Because the agreement has different effective dates, your coverage may vary by service or location. Contact your provider’s office if you have questions about your network status for an upcoming appointment.
We have been working with Aetna to reach a fair agreement that supports continued in-network access and reflects the rising costs of delivering care. We have not yet reached a new agreement.
Please contact your provider’s office with questions about your network status for an upcoming appointment. You can also contact Aetna using the number on the back of your insurance card to ask about your specific coverage, continuity of care services or out-of-network benefits.
Contact Aetna using the number on the back of your insurance card to learn whether you qualify for continuity of care services or have other out-of-network benefits under your plan. You can also consult your employer or insurance broker about other health plans that include UT Health East Texas as in-network. A full list of in-network plans is available at uthealtheasttexas.com/insurance.
You can remain on your current plan, but you may face higher out-of-pocket costs for non-emergency care after the applicable out-of-network date for the provider or facility where you receive care.
Contact Aetna using the number on the back of your insurance card to ask whether you qualify for continuity of care services or have other out-of-network benefits under your plan.
Yes. Emergency care is not impacted. Insurance companies are required to cover emergency services at in-network rates.
If you choose to change providers, we will work with you to support a smooth transition of care. Medical records may be requested in MyChart. Once logged in to MyChart, go to Menu > Document Center > Requested Records > Click to send a request for records and complete the form. Click here to sign in to MyChart.
You may also call 903-531-8161 to request your medical records or visit uthealtheasttexas.com/policies-and-disclosures/request-medical-records for more information.