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Virtual Care FAQ

Virtual care offers you a variety of options to access medical care at your convenience on your phone, tablet or computer from any location, 24-hours a day, 365 days a year. Our virtual care options are available at

Call 903-596-DOCS (3627) to schedule a visit with either a primary care or specialty provider. To schedule a video visit appointment with your primary care provider, visit

Video Visit or Phone Visit: You can discuss any health condition on a video or phone visit with a provider

Emergencies (Call 911): Virtual care visits are not appropriate for people suffering from serious or life-threatening conditions, such as:

  • Seizures
  • Chest pain
  • Neurological symptoms, suggesting a stroke
  • Difficulty breathing
  • Dizziness or loss of consciousness
  • Sudden bleeding
  • Choking or gagging
  • Severe Hypertension or Hemorrhoids
  • Head injury
  • Possible broken bones
  • Cancer
  • Patients who want to hurt themselves
  • Patients who want to hurt others
  • Schizophrenia or hallucinations

If you have any of the above symptoms or any other serious medical concerns, call 911 or proceed to the nearest emergency department.

Your primary care and specialty provider can see you in a video visit. If you don’t have a provider, you can call 903-596-DOCS (3627) or visit to schedule a new patient virtual care visit.

The cost for virtual care services will be billed to your insurance and your out of pocket cost depends on your plan. Many insurance companies have reduced or waived a co-pay for virtual visits. If you are self-insured, ask for pricing.

Notes from virtual care visits will be added to your patient record and can be viewed here.

Anyone can request virtual care visits. Patients can call 903-596-DOCS (3627) to schedule with a primary care or specialty provider or visit to schedule a video visit appointment with a primary care provider.

The wait time for a virtual care visit varies by provider but is typically available within 1-5 days. Appointment lengths can vary, but visits average 20 minutes or less.

The virtual care visits are available in English. An interpreter can be scheduled for your visit if translation services are needed.

You can schedule virtual visit appointments with a local primary care or specialty provider by calling 903-596-DOCS (3627) or schedule a video visit with a primary care provider by visiting

Yes, when clinically appropriate, the provider will prescribe medications. Prescriptions will be sent to your pharmacy on file or to the pharmacy location you provide during your visit.

Yes. You can request a prescription refill during your video visit with your provider, or you can request a refill by calling your pharmacy. If you have issues or questions with your prescriptions, call 903-596-DOCS (3627) or send a message to your provider from your patient portal account.

Yes, you can request a video visit with your child’s provider. Call 903-596-DOCS (3627) to schedule with a primary care or specialty provider or visit to schedule a video visit appointment with a primary care provider.

Yes. You can request medical forms to be completed such as sick slips or back to work/school documents when clinically appropriate. More substantial documents like FMLA forms, disability forms or handicap/DMV documents may not be able to be completed in a virtual visit if they require an in-person evaluation that cannot be accomplished via video.

While virtual visits offer a convenient, low-cost method for receiving care, many illnesses require an in-person examination or tests (such as flu or strep tests). Virtual visit doctors may be able to offer treatment to help manage symptoms but at their discretion may recommend that you make an appointment at one of our physician offices or urgent care locations. If you feel very ill, please visit our Emergency Department or call 911.

Yes. As a healthcare organization, we are committed to maintain patient privacy and keep your information secure during a virtual visit.