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Video Visit

Get care now from the comfort of home

Visit with a licensed provider over video now. We’re here to help you with common illnesses and conditions to help you feel better quickly.

Hours of operation
Monday-Friday 7 a.m. – 7 p.m.
Saturday 9 a.m. – 4 p.m.
Sunday 12 p.m. – 5 p.m.

Conditions Treated:

  • Seasonal allergies
  • Minor injuries
  • Eye irritation
  • Stomach aches
  • Colds & coughs
  • Sinus infections
  • UTIs & bladder infections
  • Non-severe COVID-19 symptoms
  • Rashes & skin conditions
  • Flu
  • Sore throats

How it works

On-demand video visits are similar to an urgent care visit, only virtual. These visits are available for anyone age 2 and older. Wherever you are, you can see a UT Health East Texas provider within about 30 minutes (wait times may vary depending on volume). Please be aware that with on-demand video visits, you may not see your established provider.

  1. Click the Start a Video Visit Now button.
  2. Ensure you have strong internet connection.
  3. Complete the information required and sign up for MyChart if you don’t have an account.
    After submitting your information, you will receive a notification via email or text providing next steps. It may take up to 30 minutes for a provider to join the visit. If you do not have a MyChart account, you will be prompted to sign up for one. With MyChart, you will be able to register and check-in for your visit as well as review your results and message your provider after the visit.
  4. Share your concerns with a provider.
    Discuss the reason for the visit and any symptoms or concerns you may have. You can also share pictures to help the provider better understand your condition.
  5. Get a treatment plan.
    The provider will collaborate with you to determine the cause of your concerns and provide you with treatment options.

Billing

Visit costs are covered as co-pay by most insurance plans, including Medicaid. Prices vary by insurance provider, co-pays should be listed on your insurance card. Most insurances accepted.

Scheduled Video Visits

Video visits by appointment are available for anyone scheduling with a UT Health East Texas primary care provider or specialist for routine annual exams, physicals, checkups and more. It’s just like a regular doctor’s appointment but from the comfort of home.

Patients with a MyChart Account

  1. Log in to your UT Health East Texas MyChart account.
  2. Go to Menu > Schedule an Appointment.
  3. Under the “Schedule with a specific provider” section, click on the provider you would like to see, and select Video Visit on the appointment type.

New Patients or Patients Who Do Not Have a MyChart Account

  1. Visit our primary care provider pages and click on the provider you would like to see.
  2. Click the New Patient button under online scheduling
    1. If it is primary care provider, select your insurance, click the Video Visit button and fill out the remaining information.
    2. If it is a specialist, complete the appointment request form and indicate that you would like a video visit in the comment box. Our office will contact you to schedule an appointment.