Video Visits
Get care now from the comfort of home
Get care now from the comfort of home
Visit with a licensed provider over video now. We're here to help you with common illnesses and conditions to help you feel better quickly.
Hours of operation
Monday-Friday 7 a.m. – 7 p.m.
Saturday 9 a.m. – 4 p.m.
Sunday 12 p.m. – 5 p.m.
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Conditions treated
How it works
On-demand video visits are similar to an urgent care visit, only virtual. These visits are available for anyone age 2 and older. Wherever you are, you can see a UT Health East Texas provider within about 30 minutes (wait times may vary depending on volume). Please be aware that with on-demand video visits, you may not see your established provider.
1
Click the Start a Video Visit Now button
2
Ensure you have strong internet connection
3
Complete the Information Required and Sign Up for MyChart if You Don't Have an Account
After submitting your information, you will receive a notification via email or text providing next steps. It may take up to 30 minutes for a provider to join the visit. If you do not have a MyChart account, you will be prompted to sign up for one. With MyChart, you will be able to register and check-in for your visit as well as review your results and message your provider after the visit.
4
Share your concerns with a provider
Discuss the reason for the visit and any symptoms or concerns you may have. You can also share pictures to help the provider better understand your condition.
5
Get a treatment plan
The provider will collaborate with you to determine the cause of your concerns and provide you with treatment options.
Billing
Visit costs are covered as co-pay by most insurance plans, including Medicaid. Prices vary by insurance provider, co-pays should be listed on your insurance card. Most insurances accepted.
Scheduled Video Visits
UT Health East Texas providers also offer scheduled video visits. To schedule a video visit, click here.