As caregivers, nothing is more important to UT Health East Texas than ensuring communities across East Texas have access to the care they need from the caregivers they know and trust.
We are actively working in good faith to achieve a new agreement with UnitedHealthcare (UHC) that would ensure their members’ continued in-network access to our facilities and to our employed providers and that fairly reimburses UT Health East Texas for the high-quality healthcare we provide.
If we are unable to come to a new agreement with UHC before September 1, 2026, all UT Health East Texas facilities and our employed physicians and providers will be out-of-network. We understand this is concerning and have included additional information below.
What you need to know
Emergency services from UT Health East Texas facilities will not be impacted if we do not reach a new agreement. Patients who are pregnant or receiving active treatment can contact UnitedHealthcare to complete a continuity of care request to confirm eligibility for continued in-network coverage.
Like health systems around the country, we continue to experience extraordinary cost pressures around supplies and inflation. To continue delivering the high-quality care and services our community depends on, we are seeking a fair agreement from UHC which reflects these realities.
Patients are encouraged to contact UHC by calling 1-866-801-4409 or using the number on your insurance card, and ask them to work with UT Health East Texas to protect in-network access to trusted caregivers. If you’re concerned about your plan, consult your employer or insurance broker about options that include UT Health East Texas in-network.
A full list of in-network insurance plans is available at uthealtheasttexas.com/insurance. The health and wellbeing of East Texans is important to us, and we will continue to share more details.
Frequently asked questions
You may have a health insurance plan with UnitedHealthcare. We want to make you aware of a possible change to your coverage at UT Health East Texas.
If we are unable to reach a fair agreement with UnitedHealthcare before the current agreement ends on September 1, 2026, all UT Health East Texas facilities and our employed physicians and providers will no longer be in-network with UHC.
We’ve made good faith efforts to stay in-network with UnitedHealthcare. Unfortunately, we haven’t been able to reach an agreement that fairly reimburses UT Health East Texas for the care we provide – especially as healthcare costs continue to rise due to inflation and supply expenses.
If you’re concerned about your current plan, consult your employer or insurance broker about options that include UT Health East Texas as in-network. To review a list of plans that are in-network, please visit uthealtheasttexas.com/insurance.
You may also contact UHC by calling 1-866-801-4409 or using the number on your insurance card. Ask them to work with UT Health East Texas to protect your in-network access to our trusted caregivers.
You can remain on your current plan, but you may face higher out-of-pocket costs for non-emergency care after the out-of-network date listed above.
We encourage you to contact UnitedHealthcare by using the number on the back of your insurance card to ask about:
- Out-of-network benefits.
- Continuity of care for certain conditions or ongoing treatment that you may be eligible for under the No Surprises Act
Yes. Emergency care is not impacted. Insurance companies are required to cover emergency services at in-network rates, even if we are no longer in-network.
If you choose to change providers, we’ll work with you to make that transition as smooth as possible. Medical records may be requested in MyChart. Once logged in to MyChart, go to Menu > Document Center > Requested Records > Click to send a request for records and complete the form. Click here to sign in to MyChart.
You may also call 903-531-8161 to request your medical records or visit uthealtheasttexas.com/policies-and-disclosures/request-medical-records for more information.