Resource

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To find a physician or for questions   903-596-DOCS

Complaints & Grievances

To file a complaint or concern with UT Health East Texas, you may also contact the Ethics Point Hotline at 800-633-2939 and may opt to remain anonymous at your discretion.

For grievances regarding civil rights discrimination, please submit your complaint in writing with your name, your address, a description of the alleged discriminatory actions and the resolution sought to the following:

UT Health East Texas

Corporate Compliance and Privacy Division

1000 S. Beckham Ave., Tyler, TX 75701

To report a complaint or a concern regarding patient safety or quality of care, please contact a UT Health East Texas employee or manager at any time. If your complaint or concern is not resolved to your satisfaction, please contact Patient Advocacy at 903-535-6880.

You may also submit a complaint directly to the following governmental agencies:

Health Facility Licensing and Compliance Division

Texas Department of Health
1100 West 49th St., Austin, Texas 78756

Fax: 512-834-6653 | Complaint Hotline: 888-973-0022

You may also submit a complaint or concern about patient safety and quality of care to one of the following organizations. When calling TMF request a Quality of Care review or ask for the Quality Improvement Organization.

 

TMF Health Quality Institute [complaints or concerns for people with Medicare in Texas]

Review and Compliance Bridgepoint I, Suite 300, 5918 West Courtyard Dr., Austin, TX 78730-5036

Beneficiary complaint helpline: 800-725-8315 | Phone: 800-MEDICARE (800-633-4227)

 

Commission on Accreditation of Rehabilitation Facilities (CARF)

6951 E. Southpoint Rd., Tucson, AZ 85756

Phone: 520-325-1044 | Toll-Free: 888-281-6531 voice/TTY or toll-free voice 866-510-2273 | Fax: 520-318-1129

 

Office of Quality Monitoring

The Joint Commission

One Renaissance Blvd., Oakbrook Terrace, IL 60181

Fax: 630-792-5636

By web: www.jointcommision.org using the “Report a Patient Safety Event” link in the “Action Center” on the home page. Email: complaint@jointcommission.org

 

Healthcare Quality

Texas Health and Human Services Commission

P.O. Box 14937, Austin, TX 78714-9347

888-973-0022

 

Complaints Concerning Physicians

Complaints about physicians, as well as other licensees and registrants of the Texas Medical Board, including physician assistants, acupuncturists and surgical assistants may be reported for investigation at the following address:

Texas Medical Board

Attention: Investigations

333 Guadalupe, Tower 3, Suite 610 | P.O. Box 2018, MC-263, Austin, Texas 78768-2018

800-201-9353