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UT Health East Texas EMS and AIR 1

Across East Texas, we are answering the call with life-saving emergency care.

When Seconds Count

When an emergency happens and seconds count, the men and women of UT Health East Texas EMS and AIR 1 answer the call. With more than 50 ambulances, three active helicopters and one helicopter in reserve that are strategically located across the region, emergency teams provide rapid access to care.

UT Health East Texas EMS and AIR 1 are equipped to begin treatment at the scene, which saves lives. An upgraded fleet of emergency transport vehicles features Pulsara, an advanced mobile communication technology to track heart and stroke patients in real time before, during and after arrival at the emergency room. Every second saved during an emergency, improves the likelihood of a life saved. 

During the onset of the COVID-19 pandemic and in the future, UT Health EMS staff, paramedics and EMTs take every precaution necessary advised by the CDC. UT Health EMS is taking necessary precautions to keep patients and crews safe. Our crews are wearing personal protective equipment (PPE) on all calls and we are cleaning our trucks between transports according to CDC guidelines.

If you are experiencing a medical emergency, such as heart attack or stroke, you need to seek medical care immediately. With conditions such as these there is no time to waste. In the case of a heart attack, delayed treatment can mean loss of heart muscle. For stroke patients, your chances for recovery improve dramatically if you receive treatment in the first hour. So, call 9-1-1 or come to the emergency department immediately.

Keeping everyone safe and healthy is our top priority.

Accreditation Matters

UT Health EMS is the only ground transport service in the region accredited by the Commission on Accreditation of Ambulance Services (CAAS). In addition, UT Health East Texas AIR 1 is accredited by the Commission on Accreditation of Medical Transport Systems (CAMTS). These accreditations mean UT Health EMS and AIR 1 has met or exceeded industry standards for quality, patient care and safety. Also, the UT Health East Texas EMS Dispatch Center is one of only nine centers in Texas to be recognized as an Accredited Center of Excellence (ACE) by the International Academies of Emergency Dispatch.


Our Communities

UT Health EMS ground transports cover all of Henderson and Cherokee counties and most of Smith County and Wood County and the city of Henderson. With over 57,000 ground transports to area hospitals and almost 80,000 EMS calls in 2019, we are prepared and ready to answer the call when you need us. Our paramedics and EMTs are constantly trained in the most advanced life saving techniques and equipment. UT Health EMS ambulances are equipped to handle every emergency when needed.

Aircraft operated by Metro Aviation, Shreveport, Louisiana.

All FAA Part 135 aviation services provided by Metro Aviation, Inc., which maintains exclusive operational control over all aircraft.