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MyChart Patient Portal Transition Q&A

We transitioned to the UT Health East Texas MyChart patient portal on September 10, 2021. This exciting change unites all of the UT Health East Texas hospitals and clinics on one portal, which means patients will have a single record at any of our facilities.

No, you will need to create a new username and password in MyChart on or after September 10, 2021. You also will need an access code to register, which you can receive in any of these ways:

  1. Online. Visit
  2. At an appointment. We’ll generate an activation code that you may use to register online. The code remains active for 14 days. You also may receive an email during your visit with a link to register.
  3. Over the phone. Call the MyChart support line at 855-523-8770.

Yes, any medications that have been previously entered in your record in our Electronic Health Record (EHR) will show in MyChart. If you do not see a specific medication after setting up your MyChart account, please message your provider using MyChart. To send a message, go to Ask a Question > Medical Question > select Prescription Question. Please include as many specifics about the medicine as possible.

Yes, your provider(s) should appear in MyChart under your care team. If you do not see them after setting up your MyChart account, please contact your provider’s office to have them added. 

Yes, your appointment should appear. However, if you do not see your scheduled appointment, please contact your provider.

You will be able to access information from the current portal for a period of time. However, all health information documented after September 10, 2021, will only be added to your MyChart account.

No, MyChart is a free service we offer all of our patients!